Frequently Asked Questions

Questions31 Answers31 | Expand All
When I place an order, I don't see the account number where I should transfer money
we have emailed you our account number
Darya Sobina[ 07/24/2017 ]
  • we have emailed you our account number
    chanelpurses.cn[ 08/10/2017 ]
    Was this answer helpful?0
Hi, do you put stiching on a leather thread that goes theough the chain?
Hi, i wonder if there is stiching on the leather theread that goes throught the chain on medium flap and squere minis. I can see it on some of the bags especially in caviar leather, however i donnot it on the real chanel bags. Can you please tell?
Hi, Aleks, there is stitching on the leather theread that goes throught the chain on medium flap and squere minis.
Aleks[ 04/24/2017 ]
  • Hi, Aleks, there is stitching on the leather theread that goes throught the chain on medium flap and squere minis.
    chanelpurses.cn[ 07/06/2017 ]
    Was this answer helpful?0
Using my VISA Card located in the US
Hi, Kori, sorry that we don't take visa card payment at our site. We can only take western union and money gram payment and we offer 10% discount for these payment options.
Kori[ 05/06/2017 ]
  • Hi, Kori, sorry that we don't take visa card payment at our site. We can only take western union and money gram payment and we offer 10% discount for these payment options.
    chanelpurses.cn[ 07/06/2017 ]
    Was this answer helpful?0
Can you send me more photos of the product before I order?
Its expensive and more photos could help me decide and other websites use the same exact photos you use for product images, how can I be sure that you arent copying them or they are copying you? I would feel safer to buy the bag if i saw more photos.
Hi, Nana Liang, all photos at our site are real photos and you can get what you see at our site. Besides, we can also send pre-shipment photos to you after we get your paid order.
Nana Liang[ 03/05/2016 ]
  • Hi, Nana Liang, all photos at our site are real photos and you can get what you see at our site. Besides, we can also send pre-shipment photos to you after we get your paid order.
    chanelpurses.cn[ 11/28/2016 ]
    Was this answer helpful?0
How much is shipping for new customers in the united states?
HI, nana liang, we offer free shipping to USA.
nana liang[ 03/05/2016 ]
  • HI, nana liang, we offer free shipping to USA.
    chanelpurses.cn[ 11/28/2016 ]
    Was this answer helpful?0
Why can't I pay with my MasterCard without moneygram, westernunion, rio or sigue?
Hi, Jad, the chanel official is very strict and they have closed our payment gateway. We can only take moneygram, westernunion, rio or sigue payment now.
Jad[ 05/16/2016 ]
  • Hi, Jad, the chanel official is very strict and they have closed our payment gateway. We can only take moneygram, westernunion, rio or sigue payment now.
    chanelpurses.cn[ 11/28/2016 ]
    Was this answer helpful?0
How long will the bags last with frequent use?
HI, eia, it's hard to say. It depends on how you use it and main it.
eia[ 06/06/2016 ]
  • HI, eia, it's hard to say. It depends on how you use it and main it.
    chanelpurses.cn[ 11/28/2016 ]
    Was this answer helpful?0
currency of order placed
i picked $ to pay for my bag. have an invoice and am about to transfer money via western union. Are the $ usd or aud? If aud I must send you more to make up for difference to usd. Please advise
Hi, Kris Santamaria, our online price is USD.
Kris Santamaria[ 06/14/2016 ]
  • Hi, Kris Santamaria, our online price is USD.
    chanelpurses.cn[ 11/28/2016 ]
    Was this answer helpful?0
Do the purses come with dust bag and authentication card?
I want a dustbag to store the purse in. Does it come with every purse purchase?
Hi, Anon, our bags come with dust bag and authentication card.
Anon[ 07/18/2016 ]
  • Hi, Anon, our bags come with dust bag and authentication card.
    chanelpurses.cn[ 11/28/2016 ]
    Was this answer helpful?0
I placed an order and entered my credit card. But I am not sure if the transaction went thru.
Anonymous[ 06/29/2015 ]
  • An email or SMS will be sent to you to confirm your order if your order payment go through successfully within 24 hours on business day. We recommend you to check with your credit card company whether you are charged or not if you are not sure. And you can also contact us if you are not sure, we are happy to help you. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
I want to pay by PayPal, but I do not find the option on your site.
Anonymous[ 06/29/2015 ]
  • Sorry, currently we cannot accept PayPal. But Visa card, Western Union, MoneyGram, Rio and Sigue Money Transfer are all acceptable. Hope there is one payment method which is convenient to you.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Can I pay western union with my credit card?
Anonymous[ 06/29/2015 ]
When would I expect my bag? I am so excite to have it.
Anonymous[ 06/29/2015 ]
  • Normally it takes 1-2 business days for us to process your order, and 7-10 for shipment to most countries and areas. We will keep you posted any update of your order processing and a tracking number will be sent to you once your order is shipped.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Will you give me a tracking number when my order is shipped?
Anonymous[ 06/29/2015 ]
  • Yes, surely. Once your order is shipped, an email will be sent to you with a tracking number and tracking site. We will also keep tracking your order and update you the latest delivery status until you get it.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
What express service do you use? And how long it will take to my destination?
Anonymous[ 06/29/2015 ]
  • We use Express Mail Service to most countries and areas. While due to custom problem, to certain countries and areas we can only use DHL, such as United Kingdom. For DHL we will charge the shipping cost difference. And usually both the two express services will take 7-10 business days for shipment to most countries and areas.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Should I pay tax for the package sent from you? And how much?
Anonymous[ 06/29/2015 ]
  • Well, it depends your custom house. Different countries and areas have difference polity. We can not 100% sure whether you will be charged or not. But if you like, we can mark you package as a gift to avoid tax or pay less tax. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Would you please take some photos of the exact bag going to be sent to me? I really want to see how it looks like.
Anonymous[ 06/29/2015 ]
  • We are happy to do that for you if you want. We can send you some pre-shipment photos before we pack your order item for confirmation. Please kind note, it will make 1-2 business days delay for shipment to do this.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Can I track my order?
Anonymous[ 06/29/2015 ]
  • Once an order has shipped out, we will send you an email with the tracking number and a tracking link. Just click on the link and it will take you to the parcel tracking page.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
I live in London. Can I get a refund if my order is seized by custom house?
Anonymous[ 06/29/2015 ]
  • After the order is shipped, we will still keep tracking the package on daily basis. And any update we will let you know. If the package is seized by your custom house and cannot get back, then you will get a refund. Sometimes the custom house will charge tax, and we recommend you’d better pay the tax if it is not too much.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Do you ship to Switzerland? And how much is the cost?
Anonymous[ 06/29/2015 ]
  • Yes, we ship to Switzerland. And the shipping cost depends on the package weight and measurement.You can estimate Shipping cost of your order by adding all the products you want to your cart and viewing your shopping cart.
     
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Can you tell me the difference between lambskin leather and caviar leather to help me make decision?
Anonymous[ 06/29/2015 ]
  • Lambskin leather and caviar leather are both top choices when it comes to Chanel products. Lambskin leather is undoubtedly the softest leather, and smooth in touch. It should be handled with extreme caution. Caviar Leather is made from calfskin with grains and a bit bumpy and tough to touch. So it can handle abuse and won’t succumb to scratching easily.
    You have to make the choice: is having extremely soft and delicate leather more important than tough leather that can withstand the elements? Hope it helps.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
How should I handle my Lambskin Leather bag to keep it in good condition?
Anonymous[ 06/29/2015 ]
  • The following are some tips:
    a. You should handle it very careful, out of harms way. Keep it away from things that may stain or dent the leather.
    b. Use a dry cloth to wipe. Do not use water, as this will result in water marks.
    c. Seek professional help with stubborn stains and blemishes.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Does the gold hardware chain fade the color over time? I love gold hardware but I am afraid of the hardware discoloration.
Anonymous[ 06/29/2015 ]
  • The gold hardware is gold plated and gold plating often tarnishes if the metal is exposed to a lot of friction or wear, it is normal. If you handle your bag very carefully, then the gold color will last longer. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
I really like the look of the bags on your website. Whether they comes with chanel box or not?
Anonymous[ 06/29/2015 ]
  • All the bags showing on our site are mirror quality, which is the best quality on the market. And all the bags come with chanel box. While please kind note that if the bag’s size is too large, we will do not ship with a chanel box in order to make the package go through the custom smoothly. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
I want to order by phone. Is it possible?
Anonymous[ 06/29/2015 ]
  • Sorry, we don’t accept phone order. You can place your order on our website or simply by email if you like.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
I just order a white bag on your site. But I want to change the color to black one for daily use. How can I do?
Anonymous[ 06/29/2015 ]
  • In this case, please contact us asap after you place the order. If your order hasn’t sent out, we would like to change the color for you. While if your order has been shipped, then we are not able to get the package back and change the color.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Will you update me the order processing if I place an order on your site?
Anonymous[ 06/29/2015 ]
  • Of course, you will be updated each step of your order processing. An email or SMS will be sent to you to confirm your order if your payment go through. And you will receive an email with a tracking number once your order is shipped. And a kind reminding email will be sent to you if your package delivery failed etc. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
Do you do wholesale? Can I get a special discount if I purchase by wholesale?
Anonymous[ 06/29/2015 ]
  • Yes, we welcome wholesale customers. And it is great pleasure to keep long term relationship with our customers. Your wholesale price depends on your order amount and order frequency.  Please contact us to discuss the wholesale price according to your specific condition. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
I received my bag today. But I find I just order the wrong color! What would we do in this situation? I want to return it back and change the color.
Anonymous[ 06/29/2015 ]
  • We have 90 returning policy. You can return it back to us within 90 days since the receipt day if the bag is unworn, brand new and in the state you received. In this situation, you can return the bag to us for changing color, but you have to bear the returning shipping cost and reshipping cost. Please contact us for returning tips before you return it back.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
What is your affiliate program? How can I join in?
Anonymous[ 06/29/2015 ]
  • You will earn affiliate commission by joining our affiliate program. Customer placing an order through your affiliate tracking link, 5% of his/her total spent will be credited to your affiliate account as affiliate commission. It is quite simple to join in our affiliate program. Create an affiliate account on our site and once the account approved you can login to your account, check your tracking code and get your tracking link. You can also apply for a dedicate coupon code which is easy remember for you. This code will be related to your affiliate account. Every time the code redeemed and paid successfully, you will get commission, and you do not need to show the tracking id to your visitors.
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?0
What payment method can I use to place an order at your site?
Anonymous[ 06/29/2015 ]
  • Visa card, Western Union, MoneyGram, Rio and Sigue Money Transfer are all available at our site. You can choose the best for you. 
    chanelpurses.cn[ 06/29/2015 ]
    Was this answer helpful?-1
Affiliates
ChanelPurses.cn © 2017